Frequently Asked Questions

No. Submit your file first — we review it free of charge and send you a quote. You only pay after agreeing to the price. No commitment required just to see what the work involves.

Upload directly through our quote form on the website — no need to share Google Drive or WeTransfer links. You can also send files via WhatsApp if you prefer. We work the same way either way.

Tell us the print process (screen printing, DTF, or DTG), the garment colour(s), the number of colours you want to keep, and your deadline. The more context you give us, the more accurate the quote.

We aim to respond to all quote requests within 1–2 hours during working hours (IST). For complex separations we may ask one or two clarifying questions before quoting.

We accept AI, EPS, PDF, PSD, JPEG, PNG, TIFF, and most common design formats. If your file is in an unusual format, just send it over and we'll let you know whether we can work with it.

Yes — this is one of the most common requests we handle. We regularly rebuild artwork from pixelated, corrupt, low-res, or heavily degraded files. We'll assess your file and be upfront about what's achievable before you commit.

Absolutely. We regularly rebuild artwork from physical samples and photographs when the original file is unavailable. A high-resolution scan (300 DPI or higher, flat-laid under even lighting) gives the best result — but we can work with what you have and flag any constraints upfront.

Not always. We can work from flat exports in many cases. However, for artwork rebuilds on complex layered work, having the original AI or PSD speeds up the job and keeps the cost down. If you only have a JPEG, that's fine — we rebuild from scratch.

For halftone-based separations (simulated process, CMYK), raster artwork should be at least 300 DPI at print size. Vector artwork (AI, EPS, PDF) is resolution-independent. If your file is below 300 DPI, we'll tell you what's achievable before quoting.

It depends on the artwork and the print environment. Simulated process is the most common choice for photographic or complex illustrations on dark garments. Spot colour is right for flat-colour brand logos. CMYK is best for white garments with process-colour inks. Index works when you need the same artwork to print on multiple garment colours without changing screens. If you're unsure, just describe your job and we'll recommend the right approach.

It varies by method: simulated process typically produces 6–8 channels including an underbase; spot colour separations match the colour count in the design (2–8 is typical); CMYK is always 4 channels; index varies from 5–8 depending on complexity. We always confirm the channel count before you pay.

Yes. All separated channels are delivered as press-ready film positives or RIP-ready files, depending on your preferred output format. We can format for RIP software if you tell us which system you use.

Yes — both are standard parts of our simulated process and index separations. The underbase weight is adjusted for the garment colour; the highlight white is managed to avoid ink build-up in pale areas.

Most jobs are delivered within 2–4 hours of payment confirmation. Complex multi-channel separations or full artwork rebuilds from scratch may take up to 8 hours. Rush jobs can be accommodated — mention your deadline in the quote form.

Completed files are delivered via a secure download link. If you prefer delivery via WhatsApp or email attachment, just let us know at the time of your quote.

Every order includes 2 rounds of revisions at no extra charge. Tell us what needs adjusting and we'll turn it around fast. Additional changes beyond that are discussed case by case — minor tweaks are usually absorbed; significant rework is quoted separately.

We stand behind our output. If a file we delivered fails at the press stage due to a separation or rebuild error on our side, we fix it at no extra charge. We ask for a press sheet or photo so we can diagnose the issue accurately.

Pricing is based on the type of job, the number of channels (for separations), and the complexity of the artwork (for rebuilds). There is no fixed rate card because every file is different. We quote per job after reviewing your file — no hidden fees.

Once we review your file and agree on the quote, we send a payment link. Work begins only after payment is confirmed. We accept bank transfer (India and international), and most standard payment methods. Indian clients can pay via UPI.

Yes. Clients who send regular volume work — weekly or monthly — receive preferential pricing. Contact us to discuss a rate for your typical job types and frequency.

We are based in Tirupur, Tamil Nadu, India — the heart of India's garment export industry. We work entirely remotely and serve clients in Sweden, Denmark, Poland, and across India. Location is not a barrier.

Client files, designs, and artwork are never shared, resold, or disclosed to any third party. What you send us stays with us. We can sign an NDA if required — just ask.

13+ years of specialist prepress and colour separation experience — not general design. We understand what happens at the press: ink behaviour, screen mesh, registration tolerances, and ink sequence. Every file is checked against print standards before delivery. If it doesn't meet the mark, we fix it at no extra charge.